LIBMAN.COM RETURN AND EXCHANGE POLICY
Returns and Warranty
Here at Libman, we offer a 100% satisfaction guarantee. It's not just a company. It's our family name. If you are not satisfied with your purchase you may return it for a full refund within the return period.
Our return period lasts for 90 days after confirmed delivery. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
1-Year Limited Warranty
The Libman Company warranties that the Products purchased (the “Product”) will be free from defects in materials and workmanship for a period of 1 year from the date of confirmed delivery. In the event that a product fails within this period, contact Libman for exchange or replacement.
How to Initiate a Return or Exchange
Please contact us via email at Info@Libman.com or call our customer service department at (877) 818-3380. From here we will begin to process your refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@libman.com.
Exchanges (if applicable)
If you need to exchange an item, please send us an email at info@libman.com or call us at (877) 818-3380
Shipping
Please do not ship any product until you have spoken to our Customer Service department.
After contacting our Customer Service department, please pack and ship your items to us at:
The Libman Company
Attention: Customer Service
1 Libman Way
Arcola IL 61910, United States